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Platform Governance & Dispute Operations Center

The Platform Governance & Dispute Operations Center (/dashboard/disputes and /admin-dashboard) empowers Super Administrators and University Compliance Officers to govern multi-society operations, enforce institutional policies, and deliver binding dispute arbitration.

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1. Three Dispute Categories

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2. Super Admin Binding Arbitration Powers

Only authorized platform Super Administrators have the executive privilege to resolve disputes:
  • 🟢 Uphold Student (Refund / Reinstate): Reinstates the student’s cancelled pass or triggers an automated financial refund order.
  • 🟣 Uphold Society Decision: Validates the society organizer’s action as compliant with established event policies.
  • 🟢 Resolve Society Case: Manually adjusts platform fee deductions or accelerates payout disbursement.
  • 🔴 Dismiss Case: Closes frivolous, duplicate, or unverified appeals with an official justification.

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3. Multi-Tenant University & Society Security Scope

To ensure strict privacy and data isolation across complex multi-campus institutions:
  • Scope Isolation: Society Admins and entry staff can strictly only access events and scan passes belonging to their assigned societyId.
  • Cross-Society Blocking: Any attempt by Society A staff to scan passes for Society B is blocked by the gateway with a security anomaly logged.
  • Campus Supervision: University Admins possess oversight over all societies registered under their institutional campus domain.
Last modified on August 16, 2026