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Student Refund & Cancellation Policy

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1. Standard Tiered Cancellation Penalties

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2. Step-by-Step: Requesting a Ticket Cancellation

Step 1: Open My Tickets ➔ Step 2: Select Ticket ➔ Step 3: Click Cancel Order ➔ Step 4: Confirm Refund

1. Go to My Tickets in your Student Dashboard.
2. Click on the ticket pass you want to cancel.
3. Scroll to the bottom and click Request Cancellation / Refund.
4. Select your reason for cancellation (e.g., Schedule Conflict, Medical Emergency).
5. The system will display the exact refund amount and penalty calculation.
6. Click Confirm Cancellation.
7. Once approved, the refund is processed directly back to your original payment method within 3–5 business days.

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3. Platform Guarantee for Cancelled Events

• If an event is cancelled by the organizing society or university administration, all ticket holders automatically receive a 100% full refund with zero penalty deductions.